bintangchipPrivacy Policy

When you create a bintangchip account in Jakarta, verify your email, and fund it via OVO, our systems record your identity, payment details, and account activity. This page describes what we collect when you use bintangchip and how we keep that data protected under encryption and access controls.

We at bintangchip respect your privacy and operate under strict data handling principles. Your email, identity documents (for KYC), payment information, and gameplay records are encrypted and stored securely. We do not sell or share user data with external marketers. We disclose data only where required by law or to process your transactions through licensed payment partners (banks, e-wallets, payment aggregators).

This policy covers data collection, use, retention, your rights, and how to contact us if you have concerns.

What We Collect on bintangchip

When you register with bintangchip, we collect your email, phone number, full name, and date of birth. We verify your email with a one-time link; we store the confirmation timestamp but not the link itself. Before your first withdrawal, we collect KYC documents—national ID, proof of address, and a selfie with ID—to comply with anti-money-laundering regulations. These images are encrypted and deleted after 36 months if your account remains inactive.

Your payment information (bank account number, e-wallet account, QRIS identifier) is captured during deposit setup. We do not store full payment credentials ourselves; instead, we route sensitive data directly to licensed payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking gateways). We store only transaction IDs and outcomes (deposit amount, timestamp, status) in your account ledger.

Gameplay data is logged automatically: every bet placed on live-dealer tables, sportsbook markets, and slot games; win/loss outcomes; and settlements. We retain gameplay logs for seven years for dispute resolution and regulatory audits. Your IP address, device type, and browser fingerprint are recorded for fraud detection and security monitoring. We do not use cookies to track you across third-party websites; our cookies (session ID, language preference, account state) expire when you log out or after 30 days of inactivity.

Data retention on bintangchip: We keep account registration data indefinitely while your account is active. Payment and gameplay logs are retained for seven years. KYC documents are deleted after 36 months of account inactivity. You may request account deletion; we will delete personal data within 30 days, retaining only anonymised transaction records for tax and regulatory purposes.

How We Use Your Data

We use your email to send account notifications (login alerts, withdrawal confirmations, KYC status updates), promotional emails (new game launches, seasonal tournaments), and support responses. You can opt out of promotional email in Account Settings without losing core service access. We use your phone number only to verify your account on initial signup and to send SMS withdrawal confirmations if you enable that feature.

Your payment details are used solely to process deposits and withdrawals. We share transaction data with your bank or e-wallet provider to confirm each transfer. During holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, payment processing may be delayed by your bank, but we do not access or hold your credentials beyond the transaction window.

Your IP address and device data help us detect fraud—unusual login locations, rapid account creation from the same device, or chargebacks are flagged for manual review. Your gameplay logs are used to settle disputes (if you claim a win was not credited) and to comply with gaming audits by regulators in supported jurisdictions.

Your Rights and Our Commitments

We use industry-standard SSL (TLS 1.2 or higher) to encrypt data in transit. Your password is hashed using bcrypt and never stored in plain text. Our servers sit in data centres across Asia with redundant backups; server locations may sit outside your home jurisdiction (Indonesia), but data is encrypted at rest. We do not have access to your decrypted data in our backups; only live transaction keys are held in memory for immediate session use.

Data access and user control

You can request a copy of all data we hold about you (email, transaction history, KYC documents) by contacting support. We will deliver your data in a standard format within 30 days. You may also request correction of factual errors (incorrect name spelling, wrong address) and deletion of your account (subject to regulatory record-keeping obligations).

Third-Party Partners and Processors

We work with licensed payment processors to handle deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. These processors have their own privacy policies; we pass only the minimum data needed to complete transactions (name, account identifier, transaction amount). We do not allow these partners to use your data for their own marketing.

We use a third-party fraud-detection service that receives IP address and device fingerprint data to score login attempts and detect duplicate accounts. We do not share gameplay data, identity documents, or payment credentials with this vendor. Support tools we use (help desk software, email systems) are hosted with encrypted backups and under strict confidentiality agreements.

Policy Updates and Contact

We may update this policy to reflect changes in our service or legal requirements. We will notify you of material changes via email at least 30 days before they take effect. Your continued use of bintangchip after the update date means you accept the new policy. If you have questions about how we handle your data, or if you believe we have breached your privacy, contact us via email or in-app help. We will investigate your concern and respond within 14 business days.

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